How to recover a forgotten or lost password
Typically, this information is automatically saved in the browser. There is a password storage point where all site logins are collected in a table. There may be several situations in which it is lost:
- cookies cleared;
- synchronization is not enabled;
- installation of a new operating system.
Data is also often lost due to mail blocking or phone number changes. But don’t worry, there are several proven recovery methods. Most of them require you to remember the phone number you linked to during registration or your postal address. Both categories of data are included in the prompts on the screen; this helps to remember information to restore access to the page on the VK social network.
On a note!
The browser has a “Password Storage” menu; in most cases, the problem is solved by copying and saving again.
Standard password recovery
The easiest way to restore a VK page if access is lost is through the standard login window. A button will appear on the screen; following the prompts, the user can go through the recovery procedure by answering questions or via an SMS code. At the end, a screenshot of the desired account will appear on the screen.
Submitting a request to restore access
If you do not have access to the old number associated with the site, you need to act differently. On the screen you need to find the button “If you do not remember the data or do not have access to the phone, click here” and click on it. Following the instructions, you need to send an email, click on the link and then enter:
- available number;
- Old Password.
After introduction, access will be opened. Save the information in your browser so that you can log in to VK without recovery in the future.
How to recover VKontakte data without a phone number
If you don’t know your phone number, try asking your friends; someone might have it in their phone book and restore it through their operator. If this is not possible, to gain access you need to enter your email address and then follow the instructions: re-create the code and save it.
If your phone number has changed
In this case, you need to relink your account to a new number. You need to go into the settings and find the “Change data” item and enter the numbers. An SMS code will be sent to your phone; you must enter it in the item that appears on the screen and save it. From now on, the old number will no longer serve as a login.
Google Chrome
- We are looking for an icon with three horizontal lines in the upper right corner (“Menu”).
- Click on the “Settings” item.
- At the bottom we find “Show advanced settings”, click.
- We are looking for the “Passwords and Forms” section, just below “Password Management” in earlier versions of the browser, or “Customize” next to “Offer to save passwords for sites” in new versions.
- A window will open with a list of sites and logins. Select the desired site and click on the cross next to it, after which the login will be deleted.
- That's all!
What to do if you forgot your login or username
Many people don’t know, but a VK login can be not only an email address, but also a linked phone number. If you don't remember all the data, enter what you know. In most cases, it is enough to remember either your email or phone number. It can be restored if the service life of the starter has not passed after activation and the last replenishment at the operator’s service center.
Often users create another account using the same number. In this case, it is automatically linked to the new one and is not suitable as an input to the previous one. If you have several VK pages, use only your email as your login. To log in, you need to enter your email, then follow the link received in the letter and change the information in the settings.
How to change your password for security purposes
It is recommended to carry out the procedure once every six months to eliminate the possibility of hacking.
On the computer
You need to click on the avatar in the upper right corner, a menu will appear from which you need to select “Settings”. In the password section, click “Change” and 3 cells will open. First, the old version is introduced, and then the new one (2 times). When all three fields are filled in, confirm the changes and you're done.
In phone
Thanks to the mobile application, you can also change your password. First of all, you need to go into it, pay attention to the lower left part of the screen, where the menu is located (three horizontal bars) and click on it. Then in the upper right corner click on settings that have a star icon.
When it opens, carry out the following actions: “Account” - “Change password in VK”. Next, according to the standard scheme, a three-line window will open, where the old and new passwords are indicated. After all the manipulations, click “OK” and receive confirmation that the data has been successfully changed.
Forgot both login and password
In this case, you need to click the “Forgot your login information” button and provide the link. Even if you have no information at all, the only option on how to restore a contact page without a phone number and email is to take a photo with a piece of paper in front of a laptop or monitor to prove that you are the owner of the account.
On a piece of paper you need to write a unique application code that will appear on the screen, you are given 3 minutes for everything. To do this, you need to take a selfie in front of the recovery page and provide your contact information. Such applications are processed quickly and usually within 1 hour access to the personal VKontakte page is opened.
On a note!
If your avatar is not your photo or you have indicated a fictitious first and last name, you will most likely receive a refusal.
What to do?
Try to reset your password through the full version of the VK website
If you are trying to restore access from your phone (via the application), then try from your computer, through the full version of the VK website. Perhaps there will not be this restriction. You can also access the full version from your phone via a browser (if you don’t have a computer), but it will be small. It's better to use a computer, laptop, or at least a tablet.
Wait 12 hours
If the first method did not help, then all that remains is to wait until 12 hours have passed since the last password reset (that is, when you yourself or the attacker changed the password). It is better to restore access from a computer rather than from a phone, so as not to encounter the “I am not a robot” problem and the like.
If possible, try to warn your friends in some way that your page has been taken over by attackers and may be sending out requests to transfer money on your behalf. Read more here:
- What to do if your VKontakte page is hacked
Recovering your VKontakte password after being infected by a virus
Hackers often launch phishing viruses to catch passwords from other people's social media accounts. Most often, you can “catch” such a malicious program by downloading files from strangers. If your friend sends you an incomprehensible file, never save it and check with him personally whether such letters were sent by him.
If a similar situation happens to you, you need to use the following methods:
- via new mail linking;
- after adding another number.
All old data must be deleted, as it was copied by strangers. If you don’t value the page, you can delete it and make a new one, after cleaning the system with an antivirus or utility. In some cases, it is better to reinstall the operating system, since attackers could obtain data from pages on other social networks.
How to delete an old page if you forgot your login and password
There is only one way to delete your old account - contacting support. To do this, you need to scroll to the very bottom through the “Settings” menu and find the “Delete page” button. But this does not mean that all information will immediately disappear. The administration of the social network temporarily freezes the account, hiding all data in case you want to restore it.
Remember that you will have 30 days to recover. A link will be sent to your email so that you can become a user of the same page again if necessary. If the phone number is automatically deleted, it becomes impossible to reconnect for 60 days.
FAQ
The VKontakte support service can respond up to 24 hours, so to resolve important issues we recommend a list of answers, what you can find out, how to find out your password without a phone number and email, and much more.
How long does it take to recover a password on VK?
VKontakte does not have clear regulations for the recovery period; pages may be unclaimed for a year or more. But it’s better to check them periodically, and if you don’t have access, use the tips on how to restore a page on VK if you forgot your password.
Password recovery if the number of requests has been exceeded
If you forgot your password in a contact, the site will close the ability to log into the page for a day after a certain number of requests. To bypass the ban, turn on your VPN and change your IP. If after a day the possibility of recovery does not appear, you need to write to technical support.
What to do if the code does not arrive?
It happens that you need to wait about 1 hour for the code, so don’t panic ahead of time. But while you wait, check the information:
- Is the number indicated for receiving SMS;
- turn your phone on and off;
- insert sim into another device;
- request the code again.
Sometimes it does not arrive if the date and time are set incorrectly.
What to do if it says “Not available for this user”
This message often appears from a smartphone. Mobile versions of the application have limited functionality and do not have some options. Go to your laptop or personal computer and try to restore access again.
On a note!
After access is restored, delete the VK application and install it again.
What to do if "Request limit exceeded"
As a protection against attackers who select passwords for other people's pages, a restriction was introduced on receiving SMS per day. If all attempts have been used, wait 24 hours or try logging into VK via the resume access link in your email.
What to do if “Quick password recovery is not available”
This means that login confirmation by phone number is enabled, so it cannot be found out via SMS. Two-factor verification limits hacking, but for it you need to know both your login and password. Remember, otherwise you won’t be able to enter.
What to do if the wrong page is restored
This happens if two or more pages are created for one issue. It turns out that each of them has the same login, but when you create the second one, the phone is automatically unlinked from the first one. Therefore, the first one can be restored only through mail or other methods where a number is not needed, and the second one can be restored by any of the proposed options, including an SMS code.
How to link a VK page to a new phone number
If you changed your main number, go to the “Settings” menu and click on the “Change phone” button. You are automatically given 14 days to save the information; you must wait 2 weeks for the changes to take effect. During this time, you can return your old number.
Why the page is blocked, what to do
This situation occurs if an attempt was made to hack access to the page or it was used to send spam. You could also be complained about, for example, for trading or other actions prohibited on the site.
Enter your username and password, log in to the site and click on “Restore access”. If it was simply frozen by the VK administration, following all the instructions, you will quickly restore access.
On a note!
If an account has been hacked, it is almost impossible to restore it.
What to do if you can’t restore access
Hackers could “steal” VK, send spam, and as a result, the administration deleted all the information. The only way to restore access is to write to technical support and indicate the page data and a link to it. As a rule, a response comes within 6 hours.
It is worth noting that the administration of the social network Vkontakte is loyal to users, and the technical support service tries to quickly resolve any issue with restoring access. If there have been no violations in the form of spamming, unauthorized trading or other actions not agreed upon with the site owners, access is given within 24 hours.
Reasons for losing access to the VK page
Despite the fact that Vkontakte is a modern server with the best technical equipment, problems with logging in periodically arise. There are several reasons for losing access to your VK account:
- The virus blocks the display of the site. The virus can be carried by special programs and applications for VK. They allow you to download various materials from the site, but after installing them, problems often arise with displaying Vkontakte.
- An incorrectly entered link in the browser line, after which the message “Connection attempt failed” appears.
- Requirement to send a paid message. The page does not open, but instead a window appears asking you to send a paid SMS, after which the person will gain access to the account. It is strictly not recommended to do this! You can solve the problem using a special application, for example, VKontakte Unlock, which will get rid of the virus and periodically scan the system for dangerous media.
- Error 404 when logging into VK, Yandex. This problem occurs due to a virus, to solve it you need to follow these steps:
- Start
- My computer
- Disk C
- Windows folder
- "System32"
- "Drivers"
- "etc" folder
- "hosts" file.
The last file is opened using Notepad, the line 127.0.0.1 localhost is found, and all lines after it are deleted (this is a virus). You should also get rid of all files whose names contain vk.com, mail.ru, vkontakte.exe.
- Hacking of the page with hacker programs that change the password. First, clean the host file (as in the previous case), and then change the password.
These are the main reasons for losing access to a page on VK. If you have tried all the options to solve the problem, but still cannot log into your account, then you need to contact technical support.
