Sometimes situations arise in which it is necessary to block a certain person, or send a complaint to his page. The outcome and decision depends only on the administration staff. How to complain about a page on VK and what nuances need to be taken into account? This question interests many account owners on the social network in question. Let's consider how to act if spam mailings are received from a specific user or he violates the rules of use of VK.
What happens if you complain about a page on VK?
If the reason for the complaint sent is truly significant, then the employees of the social network will definitely take appropriate measures.
Moderators pay close attention to every complaint. Not only user messages are considered, but also their accounts with actions. If several complaints are received against one user, his profile may be deleted altogether. Such an account cannot be restored. The time required for a moderator to check a complaint usually takes no more than 5-6 hours.
If moderation staff recognize the submitted complaint as unfounded, the account will not be blocked. Even if many complaints were sent to his profile. The administration of the social network will not ban a page without checking it.
About the social network
VKontakte is a popular social network in Russia and throughout the CIS, and occupies a leadership position in most neighboring countries.
It is aimed at the Russian-speaking population, which is due to its high development and popularity. It was created as a small dating and communication service in the mid-2000s, but over the years VK has managed to become a leader in the entire social networking market in the Russian Federation. From time to time, difficulties may arise with accessing your profile, activation, changing your password, etc., so you need a reliable help service.
How to report a VKontakte user
Today there are two options for complaining about a person on VK. The first involves simply submitting a claim on the page itself:
- Having opened the site, you need to go to the page of the unscrupulous owner.
- Under the avatar you will find the “…” button.
- In the menu, select the appropriate item – “Complain”.
- In the following form you need to explain why the complaint is being made against the user.
- Next, you need to leave a comment with a detailed explanation of the reason.
- If you wish, you can send your profile to the blacklist.
- Finally, click “Submit”.
Moderators need time to review the complaint. If you believe the statistics, such complaints are considered with special attention only when a large number of complaints are received against one account. In other words, if a group of users leaves a complaint on the page of one user, then the administration will more closely check the dishonest profile.
Appeal to the administration
The second option is to contact support with a detailed description of the problem. You can attach as evidence:
- A screenshot or link to content prohibited by the social network.
- A screenshot or copies of messages from a dialogue with the user.
Remember, if employees of the social network discover obvious violations that contradict the rules of the site, the user will definitely be punished by blocking his personal account. To make a complaint directly to the site administration, follow the instructions:
- First, you need to go to the feedback section with network technical support.
- In the top field you must write the essence of the complaint with a short mention of the violation.
- The main field contains an explanation of the reason for the need to block the user, indicating the arguments.
- The functionality of VKontakte allows you to attach photos and documents to the complaint.
- Finally, click “Submit”.
The described option provides more guarantees that your request will be considered and the unwanted page will be checked. In addition, you will have the opportunity to communicate with a technical support employee to clarify the necessary details.
How to correctly write a complaint or request to the VKontakte administration
I had many letters to VK support. Almost always I received the answer I needed from them). The most remarkable case was when my community was blocked for changing the topic). Well, as it were, I had nothing to catch in my topic, and the one I changed to was in first place in the search for a contact. Every day the group grew by 300 - 500 subscribers due to arrivals from search. Apparently not everyone liked it). Someone knocked on VK admins, the public was blocked). Unblocked it in a week.
How did I do this? Wrote in tech. VKontakte support, they say, what happened? Well, everything is as it should be, hello... I'm the admin... blah... blah... please tell me... They answered for changing the topic.
I am writing in the next letter. Sorry asshole, I didn’t know, they say this won’t happen again, I’ll delete all non-thematic posts. The answer is, like, don’t do this again, the public has been unblocked, let’s quickly change its name and delete the shitty posts
In fact, that community was 3 years old, the last year it was not active at all, there were about 100k subscribers. I didn’t need it, so I sold it a week later, fortunately there was a crowd of people willing).
- Guys, you need to communicate with the VKontakte administration extremely politely. Well, pretend that you didn’t know the rules, turn on the fool
- Write legibly, not a jumble of words. A clear question means a faster answer.
- No need to ask the same question more than once! Wrote, wait for a response.
Of course, if you use a parser, send mass spam to user groups or walls, polite communication is unlikely to help you; after all, these are the worst offenders for contact). For everything else it will help, verified). It was an article on the topic: how to write to the VKontakte administration. If you have any questions, I will be happy to answer. That's all I have for today, bye everyone!
Social networks have gained widespread popularity throughout the world over the past ten years. In our country, the social project of Pavel Durov, VKontakte, is of greatest interest. A social network is a virtual world where there is an administration, users, communities, groups, etc. In every network, incl. and VKontakte there are a number of rules and regulations, violation of which, as in real life, entails punishment.
You can find out how to complain about a VKontakte group or an individual user from qualified lawyers who will answer all your questions in real time.
Each user request is reviewed by technical support representatives. If you have noticed a group, participant or community that is distributing defamatory information about a person, elements of pornography or other actions, you need to contact this service.
Reasons for contacting may be:
- disclosure of personal data of a user;
- photographs from a personal archive, the publication of which was not given permission by the copyright holder;
- slander;
- dissemination of information that threatens the security of the country or an individual (for example, terrorist activity, anti-Semitic, threat to human life and health, etc.);
- material that constitutes fraud or is associated with criminal activity.
Of course, the main reasons for applying are listed above. The complaint may be made for other reasons. The technical support agent plays the role of a judge and monitors law and order on the social network. Having considered the received complaint, the moderator will issue a verdict based on the results. Naturally, behind the agent’s “icon” there is a living person; accordingly, a decision on the complaint will be made based on the rules of “VKontakte” and the moral principles of the agent.
Therefore, if you were insulted or the rules were violated in some other way, you can safely contact a moderator.
A popular question from social network members is: how many signatures do you need to collect to block an account? VKontakte agents commented on this issue: Often, one appeal is enough if the reasons are convincing, but on average 10 appeals are needed to block or temporarily “freeze”.
Cheating complaints on VKontakte page
To delete an account, you must receive at least 10 complaints from different users with explanations of the reasons. If an account violates the rules for using a social network, it can be deleted after one complaint.
Using third-party programs to generate complaints on a VK page leads to some consequences. Complaints are checked by real people who may suspect the use of additional software or the actions of scammers. Moderators will consider such actions as spam and block the initiator of the complaint. Secondly, such programs often hide virus software, which will harm the operation of the computer.
Reasons for contacting technical support
If a violation of network rules is detected, you need to file a complaint against the person or community. In addition to the above reasons that are grounds for applying, there are others:
- increasing the number of subscribers. If you notice that a community is using third-party programs to increase its numbers, then you need to contact the moderators of the social network. The community page will be closed without delay;
- fraud. Organizers of financial pyramids banned in Russia have been repeatedly spotted on any social network - casinos or other actions indicating fraud. If such groups are detected, you should send a letter to VKontakte moderators, because the above actions are violations of the site rules;
- changing the theme of the group. If a community posted information about cars for a long time, and then abruptly changed course to propaganda activities, this may indicate that scammers hacked the group or a change in management. In this case, you need to contact the site administrators. In 80% of cases, the group will be blocked, but if the number of subscribers is less than 1000, then this will not be enough to close the group.
It is worth noting that any violations of the rules must be dealt with jointly, because VKontakte moderators still cannot cover all the actions of a person or group. Fraud and unlawful user actions directed at you personally or other participants should be blocked.
User reviews
As mentioned earlier, there are those people who are against such innovations, and there are those who are only “for” hostile statements. All VK users seem to be divided into three sides:
- Some are against such functions and are trying in every possible way to convey to the developers that it is not needed, while signing many petitions;
- Others are in favor of hostile functions, because they help regulate user behavior and at the same time form the type of thinking people;
- Still others are in a neutral position. They are neither for nor against. They just are. Their favorite public pages are not blocked, so you may not even notice that such a function has appeared.
However, VK, as a social network, must decide for itself what it needs to contribute and what not. Of course, the opinion of users is important, since they have control over the social network, but the developers want to develop and use various neural networks.
No one can imagine where this story will lead. All we can do is wait and see how many groups are simply blocked.
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Competence of support agents and response time
Technical support was created specifically to quickly provide information and solve problems related to the use of the social network, so the network makes sure that the response time to a request is as fast as possible.
The social network VKontakte is developing its agent support service. All technical support employees undergo special training and training for a long time in order to respond to every request from social network users as quickly and efficiently as possible.
VKontakte developers have prepared a number of materials that are aimed at helping their users. They are published in the help center. Now we will learn how to work with it - from a computer and through a mobile application.
