The VKontakte social network is created in such a way that even novice PC users will not have any difficulties creating a page and posting posts. It’s very easy to post photos or text messages on your personal page or in public pages, but they can only be edited within 24 hours after publication. If adjustments are needed later, you will have to follow a different algorithm.
Contact via Q&A section
In order to reduce the load on the department, the development team created a section for answers to popular queries. However, not every problem can be solved with a template unsubscribe. Therefore, almost every section has a button for creating an application.
1. Go to the “Questions and Answers” section using the link (you must be logged in to the system) - https://vk.com/support?act=home or through the “Help” section from your profile.
2. Select the category of the question you are interested in or enter it into the search bar.
3. Select the appropriate option. If it does not solve the problem, click “Write to support.”
4. On the page that opens, describe the problem in detail and click “Submit.” The speed of the decision will depend on the availability of employees.
Not in all categories of answers, direct links to the page for creating a new application are provided. Why the developers made this decision is not clear, but, as always, there is a way out.
How to write to VK technical support: step-by-step instructions
We are not saying that you will have all of the above problems, but you need to be prepared for some of them. Statistics indicate that users most often encounter blocking, account hacking, and various types of errors. In the article we will tell you in detail how to contact VK technical support and whether it is worth doing.
Note : in order not to waste your time and the time of VKontakte employees, try to find the answer to the question in the catalog.
For this:
- In the menu we find the “Help” item.
- Collections of questions open. Select the desired category. Manipulations on the page (hacking and denying access) are located in “Access”.
There are dozens of popular questions and answers to them related to all activities on the social network.
If you still haven’t found help, look further.
Figure 2. Window for selecting the reason for contacting VKontakte technical support
If the page is blocked or frozen
From time to time, after visiting the site, some users began to complain that the page “lives its own life.” Suspicious activity was observed. Over time, a certain protection system was created that, at the slightest sign of hacking, freezes the page, i.e., prohibits use for a certain period. The real owner must then confirm entry and his identity.
All this happens if the person gave login information to any third-party services. Often, scammers under the guise of “Cheating votes and subscribers online” take passwords and send advertising, as a result of which a kind of security system is triggered and access is closed.
But what to do if I didn’t give the password to anyone is a question for many users. In this case, you should write a message to VKontakte technical support. Remember, you can solve the problem in the help section.
Freezing and blocking are two different things. Blocking occurs when the normal number of complaints per page is crossed. We recommend that you familiarize yourself with the application that allows you to download music from the VKontakte social network. It is possible that complaints could come just like that, despite the fact that the person himself did nothing wrong. If the page is blocked, we also write to VKontakte technical support.
This is done like this:
- "Help" section.
- Write a question in the input field.
- If there are options in the proposals, look at them.
- Click “This does not solve the problem.”
- “I still have questions.”
- "Ask a Question".
- Let's describe the situation. It is advisable to add photos, this will make the decision faster.
Figure 3. Window for entering a question if it is not included in ready-made solutions
If your page is hacked
Before contacting VK support, check if there is any suspicious activity. It affects:
- On adding (removing) friends (communities).
- Spam (advertising) mailings.
- Changing the password without knowledge.
- Any involuntary actions on the profile.
If you notice that some group has been added, do not rush to run to support, remember if you added it yourself, to be calm, change the password. Worst case scenario, write.
Figure 5. Technical support message window with an example of text that should be specified
Important! You should not ask VK technical support a question from a hacked account. Anyone who hacked it can easily delete the question and the problem will not be solved. Therefore, write in the profile of a friend or acquaintance.
If an error occurs
There are tasks that are not so serious, but their solution requires knowledge. Any failures on the site (inability to add votes, errors in applications, bugs and glitches) are resolved in the same help directory. In addition, look for a solution on the Internet, it may take less time. If you still need to contact us, write.
Sometimes social media users network, messages are received from the Support Agent - the VKontakte support page. There is no point in answering them, much less writing something of your own - most likely there will be no answer.
How to write to technical support - direct link
In addition to the “standard” method described above, you can use a small “Livehack”. The page for creating a new application has a permanent address, regardless of the profile id and is accessible even if there is no access to the profile
.
1. Go to the address - vk.com/support?act=new.
2. Before – clearly formulate it, and if necessary, attach a screenshot. After sending, a window will pop up informing you about the waiting time.
3. The operator’s response will come in private messages and will be duplicated in the “My Questions” section. There, you can continue communication if additional questions arise.
Remember, creating an additional request does not speed up the response time, and may even be considered spam.
Where to look for answers to common questions
To make life easier for support, there is a special section that is somewhat reminiscent of an FAQ. There you will find answers to the most popular questions, the appearance of which does not require the help of a specialist. Therefore, before writing to the administrator in technical support, study this section - perhaps the answer is already there.
By the way, to find your questions and track the answers received, you need to go to the “Help” section and select “My questions”. There are both archived ones and new ones that were set recently.
Looking for FAQ from a computer
In order to get into the FAQ, you need:
- access the full version of the site from your computer;
- Click on the avatar in the upper right corner;
- select "Help".
We will be redirected to the main page with questions that already have answers. Another simple way: follow the link: vk.com/support?act=home.
All that remains is to enter the question you are interested in (it will appear in the search bar) or view the entire available list:
For convenience, all information is divided into categories:
Each answer has two buttons:
- This solves my problem;
- This doesn't solve my problem;
They are used more for collecting statistics than for any benefit to the average user.
From a mobile phone
Finding the answer to a question is just as easy on your phone as it is on your computer. To do this you need:
- go to the application on your smartphone;
- go to the personal profile tab (rightmost) and click on the three horizontal bars at the top right;
- press help.
Here we can enter a question to find the answer or scroll below, where ready-made questions are located, divided into categories.
Technical support mail
Difficulties arise not only for registered users, but also for those who have not yet decided to create a profile. For such people, there is a special form of communication - technical support email.
It is enough to write a letter to the address, describing the difficulty that has arisen. The answer will arrive within a week, not earlier. Need it faster? Create a new account.
From open sources, we were able to add three more addresses where you can contact administration representatives:
- [email protected] – for media representatives;
- vk.com/ads/adv_agency — representatives of advertising agencies;
- vk.com/support?act=new_ads – help with advertising campaigns.
One of the most important omissions of the technical support department is the lack of a toll-free hotline number.
, because problems are solved much faster by voice.
How to write to technical support from a computer
What to do if there is no answer to a question or it is incomplete? In this case, you will have to write to the social network support. To do this you need:
- access the full version of the site from your computer;
- Click on the avatar in the upper right corner;
- select “Help” (or follow the link: vk.com/support?act=home);
- Enter your question in the search bar;
- select the hint that appears;
- click “This doesn’t solve my problem” and select “I still have questions” or click “Ask a question”;
If a window appears with the approximate waiting time written, then click the “Ask a Question” button.
Now a special form will open. You need to describe the situation in detail, since technical support does not respond instantly and solving the problem may take several days.
Another option for getting to the required form is to follow the link: vk.com/support?act=new&from=hd. However, I would advise you to first study the FAQ, since there are only a few really unsolvable questions, and all the rest have already been described in detail.
As a last resort, you can always write a letter to the email address. Calling will not work - VKontakte does not have a call center or hotline.
from mobile phone
Mobile phone users are also not deprived of the opportunity to communicate with the “support” of the social network. If everything is clear with the mobile version of the site - the links are located similarly to the web version, with the smartphone application you will have to search.
1. Open the VKontakte mobile application menu, “Help” section.
2. Scroll to the end of the list and follow the buttons marked in the picture.
3. Responses to applications are located in the specified tab.
Feel free to continue communicating with the operator until your problem is resolved.
How to change an entry in a VKontakte group
If a post is published not on the user’s personal page, but in a group, the algorithm for changing the message remains the same.
Place the cursor over the upper right corner of the entry, find the icon with an ellipsis and click on it. The further editing algorithm remains the same as on the personal page. The deadlines are the same - 24 hours from the date of publication. After this, editing will be closed.
More information about using the VKontakte social network and editing posts can be found in the video.
How to write to technical support from your phone
In order to write to VKontakte support via phone, you will need:
- open the official application;
- go to the personal profile tab and click on the “Menu” button;
- find the “Support” / “Help” button (depending on the smartphone) and click on it;
- scroll down and find any of the answers that are as close as possible to the problem;
It is advisable to look for serious problems, such as account hacking. Alas, you won’t find the required button in the answer to the question “How to repost.”
- Scroll to the end and find the “Write to support” button.
Now the same window should open as on a personal computer, where we fill in the essence of the problem.
