Updated September 24, 2021
Hello, dear readers of the KtoNaNovenkogo.ru blog. As usual, you may need to restore your VKontakte page for several reasons. The most common case is the loss of access to it (forgot your password, lost the phone number to which the page was linked during registration and now you can’t log into VK). There are also possible options when the page was blocked .
You could have done this yourself by inadvertently deleting your page from VK (or someone else did it by gaining access to your account). also be blocked from accessing VKontakte for violating the rules of use (freezing the page for a minor offense or blocking it for spam or something more serious), or suspending access to the page for suspicious activity on it (suspicion of infection with a virus).
In any of these cases, you will need to restore access to your VKontakte page . How exactly to do this will be described in detail in this publication.
How to recover a forgotten or lost password
Typically, this information is automatically saved in the browser. There is a password storage point where all site logins are collected in a table. There may be several situations in which it is lost:
- cookies cleared;
- synchronization is not enabled;
- installation of a new operating system.
Data is also often lost due to mail blocking or phone number changes. But don’t worry, there are several proven recovery methods. Most of them require you to remember the phone number you linked to during registration or your postal address. Both categories of data are included in the prompts on the screen; this helps to remember information to restore access to the page on the VK social network.
On a note!
The browser has a “Password Storage” menu; in most cases, the problem is solved by copying and saving again.
Standard password recovery
The easiest way to restore a VK page if access is lost is through the standard login window. A button will appear on the screen; following the prompts, the user can go through the recovery procedure by answering questions or via an SMS code. At the end, a screenshot of the desired account will appear on the screen.
Submitting a request to restore access
If you do not have access to the old number associated with the site, you need to act differently. On the screen you need to find the button “If you do not remember the data or do not have access to the phone, click here” and click on it. Following the instructions, you need to send an email, click on the link and then enter:
- available number;
- Old Password.
After introduction, access will be opened. Save the information in your browser so that you can log in to VK without recovery in the future.
How to recover VKontakte data without a phone number
If you don’t know your phone number, try asking your friends; someone might have it in their phone book and restore it through their operator. If this is not possible, to gain access you need to enter your email address and then follow the instructions: re-create the code and save it.
If your phone number has changed
In this case, you need to relink your account to a new number. You need to go into the settings and find the “Change data” item and enter the numbers. An SMS code will be sent to your phone; you must enter it in the item that appears on the screen and save it. From now on, the old number will no longer serve as a login.
Restore the SIM card and gain access
If the number to which the page was linked is lost due to the loss of the SIM card, it can be restored at the nearest mobile phone store with the full number retained (in this case, the old card will be blocked). In this case, the account will still remain linked to it, and access to the page can be restored simply by calling the phone number.
Getting a new SIM card if you lose your old one is not difficult. SIM card replacement is a free service provided at the office of a specific mobile operator; the user may be asked to file a lost SIM card claim using a claim template or simply provide identification documents. Since the old phone number is assigned under a specific agreement between the client and the company, the subscriber will have to visit the office in any case.
However, the new SIM card will lose all saved contacts after restoration because the SIM card is a physical device and if it is lost, all the data on it will be lost, as is the case with an SD card, for example.
- To restore a SIM card, you need to visit the actual office of the operator or initially submit an application on the website.
- In this case, the old SIM card is instantly blocked, and the new one becomes active within ten to fifteen minutes after reissue.
- The new card is issued absolutely free, but an office employee can cut the card to fit the adapter of a specific phone, which can cost a symbolic amount of money.
There are many scammers on the Internet who offer to restore any data on your SIM card or are willing to share information on how to get contacts from a SIM card for a fee. You should not perform any operations with the card outside the official office of the mobile operator.
What to do if you forgot your login or username
Many people don’t know, but a VK login can be not only an email address, but also a linked phone number. If you don't remember all the data, enter what you know. In most cases, it is enough to remember either your email or phone number. It can be restored if the service life of the starter has not passed after activation and the last replenishment at the operator’s service center.
Often users create another account using the same number. In this case, it is automatically linked to the new one and is not suitable as an input to the previous one. If you have several VK pages, use only your email as your login. To log in, you need to enter your email, then follow the link received in the letter and change the information in the settings.
A few words about forgotten credentials
Users often ask for help in restoring a page. They lose or forget their login credentials - login and password. And they believe that access needs to be restored.
This is not entirely true.
The login is not difficult to remember - only your mailing address or phone number is used here. Therefore, I recommend everyone to try their latest email addresses and mobile numbers.
In the case of a password, if it does not suit you, immediately use the “Forgot your password” link.
We analyzed both of these cases in as much detail and step by step as possible in our article - https://soc-faq.ru/vkontakte/entrance-vk/vostanovlenie-logina-i-parolya.html.
Sometimes the password can be viewed in the browser settings. Follow these recommendations on how to view your VKontakte password.
I do not consider these two situations to be a conversation about page recovery. Although we will use the password reset function below.
We need to figure out what to do when we enter our credentials, log in, and see a message about deletion or blocking.
Forgot both login and password
In this case, you need to click the “Forgot your login information” button and provide the link. Even if you have no information at all, the only option on how to restore a contact page without a phone number and email is to take a photo with a piece of paper in front of a laptop or monitor to prove that you are the owner of the account.
On a piece of paper you need to write a unique application code that will appear on the screen, you are given 3 minutes for everything. To do this, you need to take a selfie in front of the recovery page and provide your contact information. Such applications are processed quickly and usually within 1 hour access to the personal VKontakte page is opened.
On a note!
If your avatar is not your photo or you have indicated a fictitious first and last name, you will most likely receive a refusal.
If we manually deleted the page
We have already shown you how to manually delete a VKontakte page. Any user can do this.
During the 7 months until the data is destroyed in the database, you can always log into your profile by entering your data. In this case, you will see the following picture.
Manually recovering a deleted page
The “Restore your page” link is immediately available here. Click on it, and then in the window that appears, click on the “Restore Page” button.
Confirming the recovery operation
You can use the social network again.
This is the simplest situation. This is almost never a question.
Recovering your VKontakte password after being infected by a virus
Hackers often launch phishing viruses to catch passwords from other people's social media accounts. Most often, you can “catch” such a malicious program by downloading files from strangers. If your friend sends you an incomprehensible file, never save it and check with him personally whether such letters were sent by him.
If a similar situation happens to you, you need to use the following methods:
- via new mail linking;
- after adding another number.
All old data must be deleted, as it was copied by strangers. If you don’t value the page, you can delete it and make a new one, after cleaning the system with an antivirus or utility. In some cases, it is better to reinstall the operating system, since attackers could obtain data from pages on other social networks.
If the old number already belongs to another person
If the old phone number belongs to another person, it must be changed in the number change settings. To do this, go to the “General” section, find the item with the phone number, click “Change”, enter a new number.
After this, wait for the SMS confirmation that will arrive on your new phone and enter the code in the appropriate form. Now, to log into the social network, you will need to use exclusively the new number; Notifications about logging into your account will also be sent to it. Next, the new number will work as a full-fledged linked phone.
How to delete an old page if you forgot your login and password
There is only one way to delete your old account - contacting support. To do this, you need to scroll to the very bottom through the “Settings” menu and find the “Delete page” button. But this does not mean that all information will immediately disappear. The administration of the social network temporarily freezes the account, hiding all data in case you want to restore it.
Remember that you will have 30 days to recover. A link will be sent to your email so that you can become a user of the same page again if necessary. If the phone number is automatically deleted, it becomes impossible to reconnect for 60 days.
Is it possible to restore Odnoklassniki without a phone?
On this site, the recovery procedure is practically the same; without a phone number, in any case, you will have to contact support. How to do it?
- Open any page on Odnoklassniki, scroll down and find the “Help” link:
- From the list of sections, select “Profile Access”:
- Now subsections from the help section will open, here you need to select password recovery:
- Here you will find detailed information on recovery, and if you do not have access to your email or phone number, follow the link:
- All that remains is to fill out the application form. Select everything as shown in the picture below, leave a new email to contact you and wait for a response, it arrives within 3 days:
Like VKontakte, to recover a password without a phone number you will be asked to confirm your passport details. You will need to take a photo with the document in your hands and send it to the site administration.
FAQ
The VKontakte support service can respond up to 24 hours, so to resolve important issues we recommend a list of answers, what you can find out, how to find out your password without a phone number and email, and much more.
How long does it take to recover a password on VK?
VKontakte does not have clear regulations for the recovery period; pages may be unclaimed for a year or more. But it’s better to check them periodically, and if you don’t have access, use the tips on how to restore a page on VK if you forgot your password.
Password recovery if the number of requests has been exceeded
If you forgot your password in a contact, the site will close the ability to log into the page for a day after a certain number of requests. To bypass the ban, turn on your VPN and change your IP. If after a day the possibility of recovery does not appear, you need to write to technical support.
What to do if the code does not arrive?
It happens that you need to wait about 1 hour for the code, so don’t panic ahead of time. But while you wait, check the information:
- Is the number indicated for receiving SMS;
- turn your phone on and off;
- insert sim into another device;
- request the code again.
Sometimes it does not arrive if the date and time are set incorrectly.
What to do if it says “Not available for this user”
This message often appears from a smartphone. Mobile versions of the application have limited functionality and do not have some options. Go to your laptop or personal computer and try to restore access again.
On a note!
After access is restored, delete the VK application and install it again.
What to do if "Request limit exceeded"
As a protection against attackers who select passwords for other people's pages, a restriction was introduced on receiving SMS per day. If all attempts have been used, wait 24 hours or try logging into VK via the resume access link in your email.
What to do if “Quick password recovery is not available”
This means that login confirmation by phone number is enabled, so it cannot be found out via SMS. Two-factor verification limits hacking, but for it you need to know both your login and password. Remember, otherwise you won’t be able to enter.
What to do if the wrong page is restored
This happens if two or more pages are created for one issue. It turns out that each of them has the same login, but when you create the second one, the phone is automatically unlinked from the first one. Therefore, the first one can be restored only through mail or other methods where a number is not needed, and the second one can be restored by any of the proposed options, including an SMS code.
How to link a VK page to a new phone number
If you changed your main number, go to the “Settings” menu and click on the “Change phone” button. You are automatically given 14 days to save the information; you must wait 2 weeks for the changes to take effect. During this time, you can return your old number.
Why the page is blocked, what to do
This situation occurs if an attempt was made to hack access to the page or it was used to send spam. You could also be complained about, for example, for trading or other actions prohibited on the site.
Enter your username and password, log in to the site and click on “Restore access”. If it was simply frozen by the VK administration, following all the instructions, you will quickly restore access.
On a note!
If an account has been hacked, it is almost impossible to restore it.
What to do if you can’t restore access
Hackers could “steal” VK, send spam, and as a result, the administration deleted all the information. The only way to restore access is to write to technical support and indicate the page data and a link to it. As a rule, a response comes within 6 hours.
It is worth noting that the administration of the social network Vkontakte is loyal to users, and the technical support service tries to quickly resolve any issue with restoring access. If there have been no violations in the form of spamming, unauthorized trading or other actions not agreed upon with the site owners, access is given within 24 hours.
Access to the page is blocked
You can see why and for what period your page was blocked only in the full version of the site. When you enter the login and password of a frozen profile, a message opens on the screen indicating the reason and duration of the ban, for example, “This page was blocked for sending spam before 05/15/2020.”
You will be able to unblock your profile before the specified period only if you prove to the support staff that you did not commit a violation, but that you yourself became a victim. For example, if you were hacked and spam was sent on your behalf.
To communicate with support agents, you will need another VK page or the help of a friend. But under no circumstances register a new account on a phone number that is linked to a banned one, as the rules of the social network prohibit this.
To contact VK support service, do the following:
- Open the full version of the VKontakte website.
- Click on your profile avatar in the top right corner.
- Go to the "Help" section.
- Enter a query into the search bar - for example, “how to restore a page after blocking” and press Enter.
- Click on the “Write to us” link.
- Click "Ask a Question".
- Specify the topic and describe the problem, then click the “Submit” button.
It is advisable to attach photographs and other documents confirming your innocence to your message to the support service. You can read the administration’s response in the “Help” section on the “My Questions” tab.
Sometimes the wait for a response can take more than a day. This is usually due to a large number of requests from users, which is why the “Write to us” button is so safely hidden. The VKontakte support service tries to minimize direct communication between users and agents, offering the former to solve problems on their own using articles in the knowledge base.
How long does it take to restore a page?
The period allotted for account restoration is affected by the specifics of blocking or deletion. There can be 3 possible scenarios.
- The account was blocked due to complaints. Before you can restore a deleted page on VK, you will have to serve your sentence. Violations like spam will ban the user for a day the first time, for 2-14 the second time, and for a couple of weeks or a month the third time. In severe cases - extortion, distribution of adult materials or propaganda of violence - they can be blocked immediately and forever without the possibility of recovery.
- The account was frozen due to suspicious activity. This happens when the system sees unusual user activity and restricts access to the account to protect against hacking. You can return such a page “to life” immediately - enter your phone number to receive the code and change the password.
- The account has been deleted by the user. If you got rid of the page yourself, you can restore it at any time. But only when no more than 7 months have passed since the last removal. After this time, the profile will be lost forever.
What should I do if I remember the password, but don't remember the number?
Either follow the second method, or remember the number:
The full list of VKontakte problems is very extensive, but as with any more or less significant site, visitors sometimes have questions: how to restore a VK page without a phone number if you lose your password, or how to painlessly unlock your account after it has been hacked?
When faced with trouble, do not panic. Before proceeding to the step-by-step instructions for resolving it, make sure that the operating system has not been reinstalled on your PC since the last visit.
What to do after blocking or hacking
Access to the page may be blocked due to a virus infection of your computer or phone. At the same time, the system may still ask for a fee to enter, but there is no need to accept this. All you need to do is scan your device with an antivirus program and delete all suspicious files.
Important! The VK developers themselves offer users to download and install their antivirus software, called Cezurity Scanner. To install the scanner, follow the link https://vk.com/av and click “Install”. The application is free.
Also, the page could have been blocked by the Network moderators themselves. In this case, the reason and timing will be displayed on the screen. A link to safety instructions may also be attached so that similar blocks can be avoided in the future. It will not be possible to return control of your account before the allotted time.
The simplest method of “freezing” is one in which the blocking is valid only until the user is authorized on the Internet. And when you log in and become familiar with the reasons, control will return. For example, suspicious activity has been detected on your page.
In this case you need:
- Scan your PC or phone for viruses.
- Confirm that you are the owner of the page.
- Change the password to a new one.
In the “Mobile phone” line, indicate the one associated with your profile and click “Get code”. Then enter it in the appropriate field and set the system a new password.
A more serious ban is when your page is involved in serious security violations and a message appears on the screen that it has been permanently banned.
The only way you can try to solve the problem is to contact support. Going to the “New Question” tab, fill out two lines. In the first, write briefly about the problem, and in the other, give a detailed description. Finally, click the “Submit” button and wait for a response.
Important! You can contact technical support not through the website, but by writing to the mailbox
Restore Confirmation
After clicking, a pop-up window will appear asking you to confirm or cancel the operation. Click on the right button to continue the process. To cancel, you can use the appropriate link or click on the cross in the upper right corner of the window.
The VKontakte profile will be restored. No additional authorization is required; you will already be logged into your account. The site will redirect you to the news feed section, from where you can go to any other section. Unlike the procedure for deleting a profile, when restoring it there is no way to automatically notify all friends. If such notification is necessary, use private messages. Friends will be able to understand that the account has been restored by the returned photo of the user.
It can happen to anyone: your page was hacked and deleted, you forgot your password or lost your phone. What you definitely shouldn’t do is get upset, because with our help you can restore the page and change the VKontakte password under the new 2017 design.
Let's decide which option for restoring access to VKontakte is right for you. Since the following will be a very long article, and it is not at all necessary to read everything, select the method you are interested in from the table of contents in the quick navigation.
Quick navigation:
Under what conditions is an application approved and under what conditions is it rejected?
At a minimum, the page should contain the person’s real first and last name, and on the main photo or among the avatars there should be a clear photo where the face is clearly and completely visible, and there are no other people. All this is compared with what the person who submitted the application provided - a photo of the ID and a personal photo in the background of the submitted application (or a photo with a special code on paper in hand). If necessary, the application is asked to be supplemented, that is, to send something else.
Additional factors also play a role. For example, if it turns out that the page was voluntarily transferred from one person to another (this is prohibited by the VK rules), such an application will be rejected. If it turns out that the photos provided were falsified or edited in some way, the application will also be rejected.
We talked about this method of restoring access in these materials:
- Restoring access to VKontakte. The second method, without SMS - application for restoration
- VKontakte: complete the application. How to do it?
- The application to restore the VKontakte page was rejected. What to do?
