Today, emails have almost completely replaced paper ones. With their help, you can not only exchange news with friends and relatives in other countries, but also register on websites, forums, receive news from various services, etc. In addition, email accounts are divided into personal and corporate. Accordingly, one Internet user can have several mailboxes. And somewhere you need to store passwords and logins for each of them. If this information is lost, then you have to restore the email.
How to recover mail
Since you came to this article, it means that you saw an unpleasant window with the inscription “Invalid name or password” when entering your mail.ru mailbox.
This message appears for one of two reasons: either you actually entered the wrong username or password, or the mailbox was hacked. In both cases, you can restore access, and now I will show all possible solutions to this problem.
If you forgot your login
To access mail, you must know your login, that is, the exact address of the mailbox. It would seem like a banal thing, but about half of the users cannot log in precisely because of this.
There are four types of login in Mail: mail.ru, inbox.ru, bk.ru, list.ru
For example, I have an email address called dima. So, my address could be, or These are all different boxes!
You can select the ending in the login form on the right.
Often users make mistakes not only with the ending, but also with the name itself. For example, a person has an address, but he indicates an error in one letter or number matters - after all, these are two different boxes.
If you don't remember your login. In the event that you don’t remember your login at all, there is only one option: contact someone who can tell you it.
Contact the people you wrote to from this mailbox. If they have at least one letter left from you, then your login is easy to find out. To do this, you need to open the letter and look at the address indicated at the top of it.
If you forgot your password
There is often a situation when the user knows exactly both the login and password, but still cannot get into the mailbox. The solution is simple: open the Notepad program (Start → All Programs → Accessories → Notepad) and type the password. Then we copy it and paste it into the login form on Mail.
Jokes aside, I have repeatedly encountered the situation where a person knows exactly the password, but enters it incorrectly every time. After all, the password is printed under asterisks and the error cannot be seen.
In general, the Android pattern is the most insecure
The more complex the pattern, the easier it is to recognize, the researchers say. It is enough to sit on the side of the victim at a distance of up to 5 meters and simply film the unlocking process on video.
The video is then uploaded to a special application. It analyzes finger movements and offers up to five key options. 95% of the time one of these keys is correct.
How to recover your mail.ru password
If you have tried all possible options, but still cannot log in, all that remains is to recover your password. This is done like this:
1. Open the website mail.ru
2. In the upper left corner, where you enter your mail, click on “Forgot your password?”
3. Specify the address of your mailbox and click “Restore”.
By phone number
If your email is linked to your phone, this message will appear:
Enter the code from the picture and click “Receive code via SMS”. A window will appear:
All you have to do is wait for an SMS message to your linked phone number (usually it arrives within a minute) and receive the code.
Well, then enter the code, click “Done” and change the password.
Via another email
If you have secured yourself in advance and specified an additional mailbox, then you will see the following window:
In the empty field, enter the hard-to-read code on the left side and click “Restore”, after which we receive the following message:
Next, go to this mailbox just indicated and look for a letter from the sender “Mail.ru Support Service”.
We open it and see that to restore you need to follow the link.
We move on and then we are given the opportunity to come up with a new password.
We print it in both one and the second field, and enter the mail. Now you can get into it using this password.
Via security question
Previously, when registering on mail.ru, you had to select a secret question (the answer to which only you know) and indicate the answer to it. This is especially true for old boxes that are more than two years old.
If you specified it, then the following window will appear:
You just need to type the answer to this question and if it turns out to be correct, the system will immediately allow you to change the password for the mailbox, after which it will open it.
If you don't have access to your phone
If there is no access to the phone, another mailbox, or the answer to the secret question is not suitable, then there is nothing left to do but select the option I don’t have access to the specified phone/mailbox/I don’t remember the answer.
In this case, the site will ask you to fill out a form like this:
We fill it out carefully. Pay special attention to the “How to contact you” section. Here you need to enter your email address. This is where the decision will come, so if you don’t have another email, you must register it. It’s better to open it on Yandex or Google.
We use the Samsung service
This is almost identical to the lock reset method that we just discussed above. The fact is that Samsung also has a service that allows you to find devices linked to your account and do some manipulations with them. Even the name of this service has remained virtually unchanged - “Find My Mobile” .
But the service of the South Korean company has one undeniable advantage - we can unlock the device (remove installed screen protection methods) without deleting user data.
Step 1. Follow this link to the official website and click the “Login” button.
Step 2. Log in to your Samsung Account by entering your email and password.
Step 3. Accept the privacy policy and other agreements necessary for using the service by clicking the “Accept” button.
Step 4. Similar to the steps in the previous instructions, select the desired device, click the “Unlock” button and confirm the actions.
Image: https://ichip.ru/sovety/
What to do if your email has been hacked
Very often it is not possible to enter the mailbox because it has been hacked. And this applies even to those who have nothing valuable there.
It happens that a person has just registered his email, has not yet had time to send a letter to anyone, and the mailbox has already been hacked. This happens for various reasons: the password is too simple, viruses, spyware and much more.
If this happened to you, then when you try to restore access, the following message will appear:
The situation is sad, because in this case it is more difficult to regain access to the mailbox. But don’t despair and enter your mobile phone number and the code from the picture. An SMS message with a digital code is sent to your phone, which you need to enter in an additional window.
After this, the following form opens:
We fill it out very carefully. Often after this another, more detailed questionnaire appears.
We also fill it out very carefully. If you cannot answer any questions, skip.
Please note the “How to contact you” field. Here you must specify a different email address for you. If it's not there, you'll have to open it. You can do this for free on Yandex or Google.
After submitting the completed form, we receive the following message:
Now we are patiently waiting for a decision on our issue. It will be sent to the email address specified in this form.
As a rule, the answer comes within a few days. For example, it came to me the next day, and it was Sunday.
If you submitted the correct information, you will receive an email something like this:
You just need to follow the link and enter a new password.
If you receive a refusal to restore (and this can happen due to an incorrectly filled out form), try going through this procedure again, indicating other expected data.
Password recovery via support service
If all else fails, there is another recovery method.
First, we need another mailbox on mail.ru. You can register a new one or ask someone you trust. Having a mailbox on Mail, we do the following:
- We go into it and click the “Write a letter” button.
- In the subject line write “Password recovery”, in the addressee line
In the body of the letter you should write about when access was lost, inform that the mail was hacked and ask for a package of documents that is necessary to restore it. Don't forget to include the full mailbox address.
You will receive a response shortly, telling you what information you need to provide.
If you registered the box using your real data, then you can report this, and perhaps you can get by with just a photo of your passport or birth certificate.
If the data is not real, then you will need to provide as much information about the mailbox as possible, namely:
- Personal settings (filters, etc.).
- Personally created folders.
- Latest incoming and outgoing emails.
- Data specified during registration (first name, last name, date of birth, etc.).
- Answer to the secret question (if changed, then all secret questions and answers to them).
- Your previous passwords (all the ones you remember).
Advice. When communicating with Maila support, write very detailed emails, providing as much information as possible. Be extremely polite: do not accuse or be rude of anything!
If you manage to prove that this is your mailbox, you will soon receive a notification about this, and then a link to change your password (it will work for 72 hours).
