VKontakte access error. What does it mean? What to do?

While using the VKontakte mobile application, some users encounter the error “ An error occurred while loading data ” in VKontakte.

In this article we will look at why VK writes “An error occurred while loading data. Check your network connection" and what to do to fix it.

An error occurred while loading data on VKontakte: what to do, how to fix it

Based on the listed reasons for the error occurring when loading data on VKontakte, you need to follow the recommendations written below step by step.

Checking your Internet connection

Make sure there is an active connection to the Internet. To do this, just reload the current page or open any other site. If rebooting or opening a third-party resource fails, then the problem is the lack of Internet, or a weak signal or poor connection. To determine Internet speed, you can use the Yandex Internetometer online service.
If the Internet is available and the connection quality is normal, then you can skip the following points and go to the instructions for clearing the cache in the VK application. If there is no connection, then you need to perform basic network troubleshooting steps described in the following paragraphs:
Make sure that you have paid for the mobile operator service;
Make sure that you have not exceeded the plan for Internet minutes provided by your mobile operator;
Reboot your mobile device;
Reboot the router.

Clearing a full VK cache

The second most common reason for the message: “An error occurred while loading data” in VK is a full cache of the mobile application.

Instructions for clearing the VKontakte cache on Android:

Go to your phone settings by clicking on the corresponding icon on the desktop;
In the “Applications” section, go to the “All applications” subsection;
Select from the VKontakte list;
Click the “Clear” button located at the bottom of the screen.

Cleaning instructions for IOS:

I will not post instructions for the iPhone, since I am a poor rogue and the happy owner of a Xiaomi smartphone on Android OS. I'll just add a few videos from Youtube:

Clearing the cache in VK:

You also need to clear the cache directly in VK itself, to do this you should do the following:

Go to the VKontakte application;
Go to settings;
Go to the “Basic” section;
Clear image and message cache.

I hope the article “An error occurred while loading data. Check your network connection" was helpful to you

The most common mistakes

It is impossible to answer precisely, since there may be several reasons. Below are solutions to popular problems when sending messages to VK.

"Undefined." Solution: go to the system folder “System32” – “Driver” – “etc”. Among other laptop files in this folder there will be “hosts”, open it using “notepad”. Check that there is only one entry “0.0.1 localhost”. Everything that comes next is unnecessary information, you should delete it and restart the PC. If this does not help, you should clear your Internet browser cache and update Java and Adobe Flash Player.

Messages are not sent. Solution: check the system for viruses, if nothing is found, check the “hosts” file and fix it. If this is not enough, clear your browser cache or open the social network in another browser. If this does not bring the desired result, it means that the problem is in the VK servers, they are not working, all you have to do is wait a while.
VKontakte messages are not opened. Solution: try updating the VK page first. If this does not help, log out of your account and log in again. If this does not bring the desired effect, you just have to wait, the problem is on the side of the VK servers, a certain person is already trying to fix it. Or you can try restarting your browser or PC.
Notifications of new messages are not received. Solution: if you use the VK mobile application, then you need to go to the list of installed programs and find VKontakte. There, check the box for activating notifications.
All dialogues are gone. Solution: it may even say “Messages deleted”. Most often, the problem is not with the network browsers. Any information related to VK account profiles is stored on the servers of the social network itself. If technical failures occur where exactly your profile is located, “glitches” may appear. It's worth waiting a little.

VK attachments are not loaded. Solution: Most likely, the problem is a weak Internet connection. Some photos or videos are large in size, so they may not load. Read more about downloading videos from messages here. Attachments are loaded fastest in VK C
Messages do not update themselves. Solution: they may be duplicated; this happens because one of the browser extensions slows down the work of the social network. Try disabling add-ons one at a time to find out which one is interfering with normal operation.
Too many requests per second. Solution: you also can’t send messages too often, otherwise VK will independently begin to block sending for a short time (5-10 seconds), and everything may freeze. Therefore, you should write them no more often than once every 3-5 seconds.
User validation required. Solution: due to technical reasons, you could be “thrown out” from the page. Log in again and go to the dialogues.

An unknown error has occurred. Solution: messages are not being received, try one of the previously suggested troubleshooting methods: restart the browser or PC, correct the “hosts” file, etc.

If you don’t want to or can’t send messages to many people at once, you can use the VK Live application and conduct an online broadcast.

Access error when opening a link, want to see an album, photo, video

The link you clicked on has already been deleted. Why? Usually the one who posted it deletes it. Changed your mind, became irrelevant (product sold) or deleted it by accident - there may be different reasons. It could also be deleted by the group administration or VKontakte moderators (if the content violated the rules of the group or VK itself). But the link remains, only it now has an access error. It happens that VK writes “Access error (5)”. See also the advice below about access errors with numbers.

What to do? If you really need to see what was there, contact the person who provided the link - maybe he knows who deleted the material and why, and where to get it now.

And another possible option is that you left VK or were kicked out, and in order to see what you want, you must first log into VK with your username and password.

Login impossible: Password not entered

If a message is displayed when entering a contact that the login or password is incorrect. First, make sure you enter both correctly. That the correct language is installed and the “ Caps Lock ” light on the keyboard is not lit (case for VKontakte passwords is critical).

If you are absolutely sure that you are entering the correct data, most likely your VKontakte account has been hacked. But you can always restore access to the page if it was registered to the correct phone number that belongs to you.

Just click on the link “Forgot your password”?;
Enter your phone number or e-mail there;
After this, you will need to click on “Next”, enter the captcha, confirm - the page is yours.

Well, then wait - the code needed to change the password will be sent to your phone number, and, when you successfully change it, an SMS with the new data. And don’t forget to clean your computer from Trojans and viruses to prevent another hack.

Access error # and numbers

Does VK write “Access error”, the # sign (hash, number) and numbers, or does the error appear in the corner of the screen? Here's what could be wrong:

This problem is often solved by clearing the temporary files (cache) of the browser. How to do this is written here.
We also recommend updating your browser or trying to install a different one.
Some extensions in your browser may also interfere - Avast, AdBlock. Disable them or delete them completely.
Finally, the error can occur when your Internet connection is unstable, when your channel is heavily loaded, slow, or interrupted.

Server error on computer when logging in via browser

You should clear your browser cache and cookies (temporary files) according to these instructions. It also makes sense to update your browser if it is not up to date, or install another one and try logging in through it.

The correct time and date must be set on the computer.

The day has come when you, as usual, decided to log into your favorite social network, but then it just doesn’t work out.

And you don't understand why this happens. Well, let's solve this problem together.

First, answer the question, what happens when you try to log into vk.com?

Fast forward to the answer you need:

I want to send an attachment - photo, video. access error

You are trying to send someone a photo, video, or audio recording from personal messages and an access error appears. To avoid this, you need to send not a photo or video, but the message itself to which it is attached. You need to click on the message to highlight it, and then the “Forward” button.

You cannot send the photo or video itself, because it is directly uploaded to the correspondence and thus has privacy settings set for it. This is just a technical feature.

Why does this error occur? What should I do to make sure it doesn't exist anymore?

This error occurs when your phone or tablet runs out of memory to save audio. When "Cache Music" is enabled in the application settings,

it saves each song in memory so that next time you don't have to download it again, but play it right away. And the memory is gradually filled with music. Perhaps this defect will be corrected in the future. Don’t be lazy to update the VK application when new versions appear.

In the meantime, there are two solutions: either disable “Music Caching”

in the settings (see above how to do this), or clear the memory from time to time (item in the settings
“Clear music cache”
). Also, if you are good at Android, you can try changing the location where you save the audio. Maybe now music is saved to the internal memory of the phone, but it should be saved to a memory card - after all, there is more space there.

A server error occurred, try again VKontakte

The popular social network VKontakte sometimes faces problems loading resources from its servers. At the same time, most of the site remains working, and users see a message on the screen that a server error has occurred asking them to try again. In fact, this is due to heavy load or optimization of server resources, but sometimes it happens that the user's browser may block data transfer. If this happened in a mobile application, then separate company resources are responsible for it.

You are at work and you are banned by the administrator - VK website

And finally, the most banal reason is that you are at work and cannot get in touch; the administrator has prohibited you from logging into the VKontakte website.

In this case, her solution is also trivial - anonymizers. Remember that such sites are often closed, but they constantly appear, so a good solution would be to use search engines: Google, Yandex > Vkontakte anonymizer. All the freshest and “delicious” options will quickly appear in front of you.

And if you want something that has proven its usefulness and has existed for quite a long time, use the Chameleon anonymizer: https://anonimizer.net/.

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Causes of server error

Of course, this question was asked to the technical support of the resource and a correct answer was received from them, which we converted into a kind of instruction. Dear “Support Agent” was happy to share with us information about the reasons for the server error.

The main non-client reason can be called the workload of the servers at peak load times. This is usually Monday morning or Saturday and Sunday evenings.
An important point was testing or connecting new functionality or optimizing old ones. This is rarely done, but the user may experience short-term access problems.
The servers use caching, which allows us to optimize the speed of the resource, and it is at this moment that we are asked to try again to access it.
The user could have installed an ad blocker by configuring it incorrectly . It starts filtering different ones. js files and denies them access.
Virus programs that are built into the browser may prevent the site from working normally. Be sure to check your computer at the time of infection.

Comments on VKontakte

Hints? Disappointments? We discuss service problems with other site visitors:

Admin

• comment pinned # It is possible that redirection from different versions is configured incorrectly on the
vk.com
. In this case, use the links below:

https://vk.com https://vk.com https://www.vk.com https://www.vk.com

Add a comment
or add your “5 kopecks”
identification is not required, restrictions apply for “5 kopecks” comments

How to fix VKontakte server error problem

Recommendations for correction include a number of parameters that must be performed one by one. In most cases, all the methods presented help to “cure” your browser-based illness and continue to use the social network calmly.

Temporarily disable ad blockers and restart your browser. AdBlock , Kaspersky Protection and others can simply block scripts for the site to work.
Try using alternative browsers. For example, when using FireFox, install Chrome or Yandex.
Close torrents or other programs that consume traffic.
Log in in incognito mode. This can be done by pressing the combination CTRL + SHIFT + N.
Programs that work with the user interface can also prohibit JavaScript from executing. For example, these include Discord, OBS.

If the problem is not of a server nature, then these recommendations will help you solve the problem with server availability.

User inattention

You previously visited a similar domain, for example, vkonlakte.ru or vkk.com. Without noticing the difference, the user mistakenly enters his data, providing it to scammers. Further spam is sent from the page, all kinds of groups are added. Developers quickly block hacked accounts, which causes a lot of trouble. If this is repeated more than once, then a lifelong ban is quite likely. In this case, you will have to create a new page.

If, when entering your login and password, the message “Unable to authenticate via a secure connection” appears, then you need to update your browser. It is worth noting that in such cases, always try to log into the site through another program. Everyone has Explorer installed out of the box, so use it.