How to write a letter to Instagram technical support
The only way to contact Instagram technical support is to send an email with a detailed description of the problem.
You can contact technical support from your mobile phone - through the application - and from your computer.
You can contact support only through a special form on the website. You cannot send a message directly to Instagram support email.
Contact support from your phone
To contact technical support from your phone, launch the Instagram application on your smartphone. Go to your main profile page and open the menu.
Select the "Settings" section at the bottom of the interface.
Go to account settings
Next you need to go to the “Help” section.
Open the “Help” section
There is a help center, a help section, and a Report a Problem feature. Select the first item from the list.
Function of contacting technical support
A small “Report a problem” window will open.
Select the type of problem from the list
Here you need to select the type of problem with which you are contacting technical support:
- spam or violations - if you have become a victim of spammers or attackers who want to hack your account;
- something is not working - if you have technical problems with your account: photos are not published, the news feed does not work, etc.;
- general review - here you can leave feedback about the work of the social network: positive, neutral or negative;
- image or video quality problem - used to solve technical problems with content.
Next you need to briefly describe what happened. Write 3-4 sentences about your problem: your account was hacked/blocked; spammers send dozens of messages to Direct, etc.
Briefly describe your problem - 3-4 sentences
Click the “Send” button and the message will be sent to Instagram technical support.
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Writing a letter from a computer
To write a letter to Instagram technical support from your computer, you need to go to the help section of the social network using this link.
Important: before writing a letter from a PC, log into your account via the web version of Instagram. After that, follow the link given above.
A page with a form will open where you need to enter your email address and describe your problem.
Send an email to Instagram technical support from your computer
Try to tell in detail about the problem that has arisen. Just in case, provide a link to your main Instagram profile.
You can send an email to support center staff without logging into your main account.
Before writing to technical support, review the information in the help center. Here are answers to the most popular questions from users: what to do if your account is blocked; how to restore access to your account; Solving popular technical problems.
Court
The main goal pursued by citizens who are faced with online fraud is to recover lost funds, which is primarily relevant for situations with online stores, where fakes and counterfeits are sold under the guise of high-quality or original products. But the initiator of the lawsuit may not only be the applicant who has suffered certain financial losses.
Fraudsters can only be sued if their identities have been established during the investigation. This is the main problem of such processes: not being able to establish who is carrying out illegal activities, the Prosecutor's Office cannot hold them accountable, and the victim is deprived of the opportunity to recover monetary compensation or moral damages.
What issues does Instagram support solve?
Detailed information about the operation of the social network is available in the help center. Let's look at the main problems that can be solved with the help of technical support.
Account blocked
You log into your Instagram account and find that your profile is blocked. The social network does not indicate the reason or timing for freezing the page: the ban can last from 7 days; often the account is blocked forever.
If you encounter this problem, write to Instagram technical support. Ask managers to explain the reason for banning the page. If the reason for freezing the profile is minor - exceeding the limits; Posting a photo that violates community rules will result in your account being unblocked.
Most likely, technical support managers will ask you to send a scan of your passport. This is necessary so that the administration of the social network can verify that you are the owner of the account.
Account recovery after hacking
If your profile has been hacked by scammers, then immediately write to technical support. Technical support staff will ask leading questions: have you shared your login and password with other users; how often do you log into your account from another phone or computer, etc.
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Finally, you will be asked to send your passport details to confirm your identity.
Forgot your login or password for your account and email
If you cannot log into your account because you have forgotten your Instagram account login and password. Also, as luck would have it, if you don’t remember the password for the email to which your profile is registered, then the only way to solve the problem is technical support.
To confirm your identity, you will most likely be asked to send a scan of your passport or a personal photo. If your account contains a photo where your face is visible, then the likelihood of restoring access to your profile becomes higher.
Drawing up a complaint
When filing a complaint, you should indicate the following points:
- email address of the site on which the action was performed;
- the name or title of the implementer indicated on the network;
- electronic wallet number or bank card details from which the payment was made;
- other information known about the seller.
Currently looking for technical support: Hosting php captcha is not displayed.
What to do? — Habr Q&A In the text of the complaint itself, you must indicate the exact time and date of the purchase, the transferred amount and state your demands against the violator.
Tips and nuances
We have already found out what problems users most often contact technical support with. To avoid unpleasant situations and not rely on a quick response from support managers, adhere to the following recommendations :
- Set a strong password using numbers, icons, symbols, underscores, and so on. The more confusing it is, the more difficult it will be for attackers.
- Do not share your personal information with anyone and try to log into your account from only one device.
- Keep your username and password away from prying eyes.
- Enable two-factor authentication on your profile so that you can't log into it from another device without a special verification code.
- If you suddenly decide to change your email or phone number, do not forget to reflect this in your account settings.
These simple steps will help you save not only the page, but also your nerves.
How long does it take for Instagram support to respond?
There is no need to send a million similar messages if support managers do not answer you within an hour. It is enough to contact the administration only once.
On average, feedback from social network support comes within 72 hours . The message processing time directly depends on the workload of workers and the number of requests. Remember that you are not the only person in trouble. Sometimes Instagram employees have to review over a thousand applications per day. Be prepared for the fact that the answer will come only after 2 days.
Yandex.Webmaster
To find a request form for webmasters, you will also have to scour half the directory. But there is a simpler option. Go to the webmaster support page, find the “Site Ranking” section. Click on the required section and check the boxes to indicate that the problem has not been resolved. After 3–4 ticks, the service will open an application form for you in the TP.
For example, under the option “The site’s position for queries has decreased,” you will have to inform the service several times that your question cannot be resolved by the directory.
After you tick the previous item, the service will roll out a new text for you, and at the end there will be the same checkmark. For the very last time, the service will roll out a button that will open the application fields.
If you want to make a complaint about content copying, then you don’t have to go through the checkboxes - the form is available almost immediately.
When filling out the application, you need to answer all questions asked as honestly as possible. In the “Site Address” field, you must select a resource from those added in Webmaster. If the project has not yet been added to the panel, then you will have to wait a little while applying - at least specifically for this site.
Please also fill out the remaining fields carefully. There is no point in hiding any information - specialists will still find out what is going on, and if something is bad, they will impose a ban without a second thought.
Peculiarities
Sometimes Steam support thinks that writing a letter is not enough. In some cases, to get a complete picture of what is happening, specialists may need accurate data about the hardware and operating features of your PC software. You can get them by asking the user, but, as you understand, this option is not the best - not everyone has the necessary knowledge to provide the requested information. Therefore, it is collected and sent to technical support by the Steam program installed on your computer - if the situation requires it and with your consent.
If the Steam support service requires an analysis of the computer’s hardware and software, then its (request) form will contain a corresponding warning. In it you will also find a link to a complete list of required information. Under the warning there is a line “Yes, I allow you to collect the necessary information...” with a checkbox on the left - put a check in it. Next, fill out the form as usual.
Please note: you do not need to think about how to contact Steam support in English. Today the company has a department that processes Russian-language requests. Yes, it still doesn’t work as quickly as the English one, but you will always get the help you need.
How long to wait for an answer
And, of course, you still have one more question - how long does it take for Steam technical support to respond? The exact timing of the specialists’ response has not been announced. It all depends on various factors:
- Line congestion - the more requests received, the longer you have to wait for a response. Basically, the day of the week and time of day play a role here, as in supporting any service.
- Subject of the appeal. In cases where remote diagnostics are required, as discussed above, technical support will take longer to process the request.
- And the last factor that determines how much Steam technical support responds is the language in which the request is made. As, again, we said, while Russian-language requests are considered a little longer than English-language ones.
Approximately, Steam technical support may delay the response for a maximum of 14 days. When it comes to restoring access, it takes an average of 3 to 7 days, and a refund takes about a day.
