We are very sorry that you are faced with such an unpleasant situation. In order to help you, we will need some information:
Open the feedback form in the application (it is located in your profile settings, “Help and Support”) and answer the following questions:
- At what point exactly does the application crash?
- Does this happen with all albums or certain ones? If with certain ones, then provide their names and artist.
While support is looking into the issue, you can try restarting your device or reinstalling the app if restarting doesn't help.
Please note that when you reinstall the application, all downloaded tracks will be deleted.
2 Comments
The program crashes when loading. Paid version. This started after the last update. The program does not have time to load and crashes!
U24515288, please reinstall the application, this will solve the problem.
Recently, owners of iPhone smartphones have encountered crashes in the VKontakte application. There may be several reasons for failures, such as an incompletely downloaded update, an incorrect date, or errors on the server side. In this article we will tell you all the ways that will help you fix the problem.
Restarting the application
Any application can cause crashes if they remain in the background for a long time. As a first solution, we will close unnecessary applications and restart the IPhone.
Follow these steps:
- Double-click the Home button. You will see a list of recently opened applications.
- Find VKontakte in the list and close it.
You can also clear all background applications, as any of these applications may cause conflict with other applications, especially if they are corrupted.
Why the VK application crashes: what to do
Let's tell you why the VK application on Android constantly crashes...
Before we answer why the VK application may crash, let’s briefly give the floor to the editor-in-chief:
Dear readers! Happy New Year 2021! With all my heart I wish you happiness, understanding, joy! This is the last article of 2021 and we are glad that you were with us this year! We are grateful for your attention and positive feedback that we receive about our work!
World of Access will continue to work for you with full dedication! See you in 2021!
Sincerely, Editor-in-Chief Mir Access
It is not so easy to answer why the VK application crashes. First of all, it is necessary to determine the causes of these failures.
The reasons for VK application crashes may lie in both the application itself and the mobile device. In the first case, the VK application crashes due to software glitches - this means the application is poorly optimized and does not work correctly on a particular smartphone. The second case is hardware failures. They arise due to the user's fault.
Listed below are the most common reasons why the VK application crashes on Android.
Infecting a mobile device with viruses
Some viruses can cause software errors. There is an opinion that it is necessary to regularly check your smartphone using anti-virus software, but in reality there are practically no viruses on Android. The main thing is not to install hacked applications, update applications on time, and install only through the Play Store. The firmware can only be installed through the service menu of the smartphone.
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Inability to work together between the application and the OS
VK application crashes due to incompatibility between the application and the operating system can occur, for example, if the user launches an application created for the Android 7 operating system on Android version four.
Violation of the integrity of the apk file
These failures occur when downloading the VK application installation file from third-party sites. Errors can occur during the process of building a package, either accidentally or intentionally. The only way to solve the problem of the VK application crashing on Android is by installing the application from the Play Store.
Lack of RAM
The VK application places quite high demands on the hardware of a smartphone. Perhaps the question of why the VK application crashes arises only because the smartphone’s performance is not high enough and does not meet the minimum system requirements of the VKontakte application.
By the way, we write about VKontakte quite often - we recently talked about why VK voice messages don’t work. Read us more carefully and follow the site 
Poor application optimization
Setting up an application to work on each specific mobile device is very difficult. Typically, developers use generic scripts that ensure that the application will run on most smartphones.
If the VKontakte application crashes, you need to check its compatibility with your smartphone model
To do this, open the Play Market and enter VK - if the message “Not compatible with the device” is displayed, then the smartphone is not compatible with this application.
The cache was not unpacked correctly
There may be times when you need to install an application manually. In this case, you need to unpack the cache into a special folder.
Mostly, users do not pay attention to the above condition for installing applications - this is how errors, bugs and other failures appear.
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Operating system update
In order to update the Android version, you must perform the following steps:
Open the Settings of your mobile device, select “About phone” or “About device”, then find the “System update” tab and select “Check for updates”. If they are found, select Download.
other methods
If everything is normal with the Android OS and smartphone parameters, but the VK application continues to crash, you need to use the following methods:
- Restarting the device - this method allows you to clear the RAM and end all active processes on the mobile device. Often, when the load on the processor and RAM of the smartphone decreases, the VKontakte application crashes stop;
- Freeing up device memory - sometimes you can get rid of crashes in the VKontakte application by closing unnecessary applications and services that run in the background;
- Checking the device for viruses - in rare cases, it allows you to eliminate problems with crashes of the VKontakte application on Android. We launch the antivirus and select the full scan option; upon completion of the scan, we remove the found viruses and malicious applications.
Thus, it can be very difficult to say why the VK application crashes. What can you do if the application keeps crashing? More on this later.
VK app crashes on Android
If the VK application continues to crash, you must perform the following steps:
- Clear application cache;
- Clear the cache of your mobile device;
- Update the application;
- Delete the VKontakte application and install it again;
- Log out of your VK account and log back in;
- Open Application Manager and select Stop;
- Reboot your mobile device.
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As a rule, these methods can solve the problem of crashing into the VKontakte application. Sometimes these problems go away on their own.
It happens that the VK application crashes because the user switches pages too quickly. If you pause, leaving the application time to load, then it will not crash
If none of the methods in this guide helped, you need to perform a complete reset of the mobile device (we are talking about a hard reset - editor's note). Thus, the problem of why the VK application crashes can be solved in any case.
Is something broken or not working? Tell us about your problem with your TV, smartphone, application or other device and we will solve it - write your question in the comments to this article, or by email [email protected] - we will definitely answer your question and solve it within one weeks. We will soon be holding a blitz with unusual prizes for our regular readers - keep an eye on the site every day.
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Memory test
It's possible that your phone doesn't have enough internal memory, which is causing performance issues, causing crashes to occur. If you free up some free space on your phone, the problem should go away.
- On the main screen, tap on "Settings".
- Scroll down and find “General”.
- Select "iCloud Storage and Use".
- Then you will see the available memory.
- See how much memory apps are using, then tap the Manage Storage option.
What else could cause problems?
What to do if all of the above did not help? First, you can try using a different browser. If we talk about Firefox, then very often the VKontakte music does not play due to an incorrectly configured NoScript extension.
This wonderful plugin prevents almost 100% of computer infections by malware when attackers use specially prepared scripts for this purpose.
But there is one problem. Inexperienced users who have heard from more experienced colleagues about the benefits of this extension install it, but they know absolutely nothing about banal settings. As a result, music doesn't play, buttons don't press, and upset people blame "viruses" for everything.
To avoid this, click on the plugin icon and select “Allow everything on this page.” The site will reload and all blocked functions will become available.
VKontakte update
Like other popular applications, VKontakte also periodically receives updates to optimize the entire application and its maximum performance. This is why updating the app is highly recommended. If you haven't set your iPhone to install app updates automatically, then you'll need to do it manually.
- Go to the App Store and look for all available updates.
- Click on the App Store icon on the home screen.
- Click on "Updates" in the lower right corner of the App Store.
- Click the "Update" button next to VK to update the application.
- If available for other apps, click Update apps individually or select the Update all apps at once option if multiple app updates are available.
Restart your iPhone after updating the applications and try launching VK to see how it works after installing the update.
Music turns off when the screen is locked in the music player
Samsung Android owners sometimes complain that after turning off the screen or turning on the lock, the music player also turns off. In this case, the program is not just paused, but even deleted from the status bar. The shutdown does not occur immediately, but with a slight time delay. There is enough RAM on your Android phone, and the cache is cleared.
Considering why the music turns off when the screen is locked on Samsung, we can highlight the main reason - the energy saving mode is turned on. To resolve the issue, you need to enter the item of the same name and enable the ability to operate the player in energy saving mode. Sometimes setting the normal mode helps. In a number of firmwares, the mentioned mode, after switching to standby mode, closes all unnecessary applications, leaving only calls and SMS.
If the music still turns off when you lock your Samsung Android screen, remove or change the background process limit. It is recommended to increase this parameter to the maximum. A number of older firmwares provide settings for running background programs. If available, activate it. In addition, go to the program itself on Android and in the settings, set the option that allows you to continue working when the screen is locked or goes into standby mode. After that, check whether the music turns off or not.
Updating iOS to the latest version
Updating the software to the latest version also corrects many errors with launching any applications.
- To check for available updates, do the following:
- Go to the Settings menu, select General, and then click Software Update.
- You will see a notification about an available update, then click “Download and Install”, then wait until the device is fully updated.
Malware
Surely, you are surprised that we remembered such a popular reason last. There is nothing strange here: practice shows that music on a social network is least dependent on viruses. In any case, not every malicious program can block it. “VK” music may not work only if some virus specifically blocks access to social networks.
This occurs very rarely, and to eliminate this problem it is best to use bootable disks with antivirus programs. In this case, scanning the OS from under an infected system is completely useless.
Restarting the application
Any app on your phone can cause crashes due to it being in the background for a long time. To solve the problem with VK on an iPhone, you need to close the software and restart the device. To do this you will need to perform the following steps:
- Double-click the “Home” button. After this, a list of previously opened software opens in front of you.
- We find it in the VK list and close it.
If you wish, you can clear all background software, since any application can cause a conflict with another program, especially when they are damaged.
Reasons for turning off music
There are two main reasons why playback stops after blocking:
- The player program does not support playing music when the phone is locked. There is also no ability to switch songs;
- System failure of the operating system. During the locking process, iOS may crash, causing music to not play after the iPhone is locked.
If you encounter the first problem, then the only way to fix it is by using a different music player. If the reason for the music stopping is the second problem, there is a simple and universal solution.
Source
Memory test
It happens that your device does not have enough internal memory. As a result, the user experiences crashes and crashes from applications, including VK. To do this, you need to clear the memory on the device, after which the device will function as before.
- On the phone screen we find “Settings”.
Settings on iPhone
- We open them, after which we find “Basic”.
Open "Basic" - You need to find “iPhone Storage”. You will see how much space in memory is taken up by applications, photos, videos, etc.
"iPhone storage" - See how much memory the software takes up, then tap the Manage Storage option.
Please note that if the memory size is less than 500 MB, then you will need to free up space. To do this, you will need to remove unnecessary applications, photos, videos, etc. Most often, due to lack of memory, ejection from VK and other applications occurs.
Browsers
After a long epic of checking the quality of communication, we begin to consider the most fundamental reasons why music on VKontakte plays poorly. Since we listen to it through a browser, we should look for the roots of the problem in this program.
Google Chrome and other browsers built on its code cause the least trouble. The fact is that it is automatically updated, it includes its own analogue of a flash player, and therefore beginners do not have to configure almost anything.
With IE and Firefox, things can be a little more complicated. The fact is that these Internet browsers do not have a built-in Flash player, and therefore inexperienced users suffer for a long time trying to play tracks on their computer. The music program itself on this social network is based on this technology, so without it you won’t be able to hear your favorite artist.
VKontakte update
Software developers often launch new updates for their applications, and VK is no exception. Updates provide optimization of the application and also improve its performance. Therefore, it is important to update applications on your device in a timely manner. If you do not have automatic installation of updates enabled on your iPhone, then you will have to do it yourself.
- Open the App Store.
App Store on iPhone - Click on “Today”, and then click on the human figure.
Click on the human figure - A list of applications that require updating opens in front of you.
Applications with and without updates - We find the VK software of interest, and click on “Update” if there is a new update.
Unsatisfactory speed/stability of Internet connection
This reason is very, very common. It is necessary to understand that multimedia content requires a stable and fast connection. And if, for example, you are trying to listen to music via an Internet connection via a USB modem or smartphone, then the audio may slow down (stutter) or not play at all.
You can play a song and immediately press pause. If, after a few minutes of unpausing, playback starts, then there is reason to believe that this is a problem with the speed/stability of your Internet access.
It is recommended to use a service that will measure the speed of your Internet connection. And if the speed characteristics of your Internet connection are low (less than 1 megabit), then it’s time to write to the provider in order to correct the situation, and if it is an EDGE, 3G or 4G wireless connection, then consider changing the operator, which has a faster and more stable Internet.
If everything is fine with the Internet connection, it is fast and stable, but the music on VK still does not play, then we move on to the next reason why this may be happening.
Updating iOS to the latest version
As practice shows, most often users experience being kicked out of VK due to an outdated version of the OS. To resolve the error, you will need to check for new updates by:
- On the phone screen we find “Settings”.
Open Settings - We open them, after which we find “Basic”.
- Click on “Software Update”.
- After this, you will be notified that a new update is available. If this is available, then you need to click on “Download and Install”.
- We are waiting for complete installation.
Setting up Firefox
Since we have already talked about many aspects of setting up Flash, it wouldn’t hurt to talk about the browsers that the VKontakte music program uses directly. Let's start with "Ognelis", since it traditionally has wide possibilities for creativity.
Since the latest version (29.0.1) has seriously modified the interface, we will talk specifically about the features of its configuration. First, click on the button in the upper right corner. It looks like an icon with three lines, which is well known to Chrome users.
A small menu will open in which you need to select “Settings”. In it you should go to the “Network” tab. In it you need to uncheck the “Disable automatic cache management” checkbox. This will avoid unnecessary excesses associated with their overflow.
By the way, it is the latter circumstance that often leads to the fact that you cannot listen to music in real time.
By the way, is it possible to configure the browser so that music from Contact can be saved directly to the hard drive? Considering it's Firefox, this is extremely easy to do.
There is more than one program for downloading music from Contact, but in this case we would advise installing the Flash Video Downloader extension. Don't be confused by the word Video in the name: this wonderful plugin easily downloads not only video, but also audio files.
Using it is as simple as possible: immediately after installation and restarting the browser, the “Download using..” button appears under the compositions. Click on it, select a location to save the clip, and then click on the “Download” button.
Support
If the presented methods did not help in solving the problem, then you should contact the technical support of the VK social network.
- Open the application.
- Click on “More”.
Click on “Help” - Select "Help".
- You can enter your question in the search field or click on “Complaints”, “Errors and problems”.
We choose the method of contacting tech. support
After which, you will need to describe your problem, say that you tried different methods to solve it. The answer should arrive within 24 hours.
Solution
The solution for both cases is universal.
Go to the multitasking panel on the iPhone (double click on the Home button).
We unload the application in which we listen to music. In this case, TuneIn Radio. To do this, swipe up on the application.
We restart the application.
In most cases this works. If you know other ways, welcome in the comments!
Source
Impact of antivirus software, namely the traffic scanning function
In some cases, the functionality of antivirus software negatively affects the ability to play audio.
Some antivirus solutions (Kaspersky Antivirus, NOD32, etc.) have a traffic scanner (web scanner, web antivirus, screen). Disable it for a while and see if the problems with playing music on VKontakte disappear.
If the problem has been resolved, then in the antivirus settings you need to add the site and/or browser you are using to the list of trusted ones.
You can find more details about how to do this in the manual for the antivirus solution you are using.
It is possible that the reason is in the Flash player
When the VKontakte website switched to a “new design”, the importance of the Flash player decreased. All new videos and audio playback occur due to the capabilities of the browser itself (HTML5), and the Flash plugin is not involved in this process.
In some cases it can even get in the way. For example, in the Opera browser it may cause playback problems.
To do this, open the browser settings by clicking the Menu , which is located in the upper left corner of the browser. In the menu that appears, click Settings -> Sites .
There will be a block called Flash , switch the button in it to the Ask .
Didn't help, songs still can't be played on VK? Go ahead.
